Rafah Garden

Privacy Policy

Rafah Garden

Privacy Policy

Last Updated: December 2024

At Rafah Garden, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

A. Information You Provide Directly

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address when you submit forms, request quotes, or contact us.
  • Order Information: Details about purchases, including product preferences and delivery instructions.
  • Communication: Messages, inquiries, and feedback you send us through contact forms or email.
  • Account Information: If you create an account, login credentials and profile information.

B. Information Collected Automatically

When you visit our website, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Pages visited and time spent on each page
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations and updates
  • To respond to your inquiries and customer service requests
  • To provide marketing communications (with your consent)
  • To improve our website and services
  • To prevent fraud and ensure website security
  • To comply with legal obligations
  • To send promotional offers and updates about new products

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security audits
  • Restricted access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website and conducting our business (shipping partners, payment processors, email service providers).
  • Legal Requirements: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Provide personalized content
  • Enable certain website features

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided in Section 9.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account if applicable.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and posting the revised policy on our website. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: